IVR self-service on the Paytia SecureFlow platform lets the caller drive the whole payment. They reach the payment line directly — or handed off from a bot, portal or reminder text — and enter their card by keypad or speech. No agent is in the path. Paytia confirms the amount, captures the card in private, tokenises and authorises with your gateway, then posts the result back to your systems. Ideal for standard, repeatable payments at any hour.
How it works with IVR Self-Service Payments
The caller reaches the payment line
They dial directly, or arrive handed off from a bot, portal or SMS reminder. Paytia answers and confirms the amount to pay.
Card entry in private
The caller keys or speaks their card details. DTMF and speech are masked, and the data goes into the SecureFlow platform — never your systems.
Tokenise and authorise
Paytia tokenises the card and authorises with your gateway, then confirms the payment to the caller and sends an SMS receipt.
Results post back
The result code, token and audit trail post back to your CRM or finance app, so reports match whatever mix of channels you run.
24/7
Payments without staff
0
Agents in the payment path
Keys or speech
How callers enter the card
PCI L1
SecureFlow platform
The flow runs from first ring to receipt with nobody on the line. DTMF and speech are masked during card entry, and the result — token, result code and audit trail — posts straight back to your gateway and CRM. Here's the call.
The caller reaches the payment line
They dial directly, or arrive handed off from a bot, portal or SMS reminder. Paytia answers and confirms the amount to pay.
Card entry in private
The caller keys or speaks their card details. DTMF and speech are masked, and the data goes into the SecureFlow platform — never your systems.
Tokenise and authorise
Paytia tokenises the card and authorises with your gateway, then confirms the payment to the caller and sends an SMS receipt.
Results post back
The result code, token and audit trail post back to your CRM or finance app, so reports match whatever mix of channels you run.
Repeat bills, renewals and payment plans where no advice is needed — one design that scales, absorbs seasonal spikes, and shortens queues by keeping simple work off agents.
Take payments at any hour with nobody on the line. The line runs itself while your team is asleep.
Retry, pause-and-resume for callers hunting for their details, keypad fallback when speech struggles, and one-time SMS links when a payment fails.
Offer press-0 to reach an agent, route complex calls to a person at the greeting, or let bots do ID checks then hand to self-service for the card step. Same back end, so reports always match.
With no agent in the path, card data bypasses your people and systems entirely — insider risk drops even further than agent-assisted.
Tokens, result codes and an audit trail post to your CRM or finance app, and the line links up with reminders and chatbots for clean handoffs.
For high-volume, repeatable payments — repeat bills, renewals, plans — and anything out of hours or during seasonal peaks. Agent-assisted wins for complex cases, vulnerable callers, high-value sales and anyone who needs coaching through the payment. Most teams run both and route smartly at the greeting.
By keypad or by speech, whichever suits them. Both DTMF tones and spoken digits are masked, and the card is captured on the SecureFlow platform — it bypasses your systems entirely.
There's a fallback for each failure: retry or a one-time SMS link for failed payments, pause-and-resume for callers finding their details, keypad fallback for speech issues, and queue-and-confirm if a system is down.
Yes — a common pattern is self-service for regular bills with press-0 to speak to an agent at any time. You can also route complex calls to a person straight from the greeting.
Paytia tokenises and authorises with your gateway, then posts the result code, token and audit trail back to your CRM or finance app. Because self-service and agent-assisted share one back end, the reports always match.
Yes. The line picks up cleanly from bots, portals and SMS reminders — a bot can do the ID checks and hand the caller to self-service just for the card step.
Use another tool too? See all our integrations.
Take payments inside an AI agent's conversation — by phone or chat — with card data captured outside the model's context, logs and recordings.
Learn morePaCard-free payments on a phone call. The customer authorises in their banking app and the money moves straight into your account — no card, no PCI scope.
Learn moreAdSend branded, PCI-compliant payment links by email, SMS or chat — each with a Secure Code so customers can check the link is genuine before they pay.
Learn moreAgYour agent stays on the live call while the customer keys their card. DTMF masking keeps the digits off your agents, recordings and systems.
Learn moreBook a quick call and we'll map the right mix of self-service and agent-assisted to your call flows — one platform, one back end, reports that match.
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