Secure phone payments for ACI Worldwide
on Paytia SecureFlowACI Worldwide powers enterprise payment infrastructure for some of the highest-volume merchants around. Paytia adds the secure phone channel on top: you keep your ACI setup, and we route MOTO captures through it. The customer keys their card on their own keypad, our DTMF masking hides the digits from your agent, and the payment settles through ACI as normal.
- Keep your ACI Worldwide infrastructure
- Agents never hear or see card details
- Built for high-volume MOTO transactions
- Call recordings stay clean automatically
- Your PCI scope drops to SAQ A for remote payments
- No hardware, no changes to your processing setup
How it works with ACI Worldwide
Connect your ACI account
Link your existing ACI Worldwide infrastructure to Paytia. Your processing configuration and settlement carry on untouched.
Start a secure session
Your agent opens the browser-based virtual terminal, or sends a branded payment link by SMS or email if the customer prefers to pay later.
The customer keys their card
The customer enters their card on their own phone keypad. DTMF masking flattens the tones in real time, so nothing identifiable reaches the agent or your recordings.
ACI settles the payment
The tokenised payment routes through your ACI infrastructure and the outcome lands on the agent's screen immediately.
Level 1
PCI DSS certified
SAQ A
Card data off your systems
MOTO
High-volume phone payments
Weeks
To go live
How Paytia works with ACI Worldwide
Paytia is gateway-agnostic: we sit in front of the infrastructure you already run and keep card data out of your business. ACI continues to process and settle. Here's what a phone payment looks like.
- 1
Connect your ACI account
Link your existing ACI Worldwide infrastructure to Paytia. Your processing configuration and settlement carry on untouched.
- 2
Start a secure session
Your agent opens the browser-based virtual terminal, or sends a branded payment link by SMS or email if the customer prefers to pay later.
- 3
The customer keys their card
The customer enters their card on their own phone keypad. DTMF masking flattens the tones in real time, so nothing identifiable reaches the agent or your recordings.
- 4
ACI settles the payment
The tokenised payment routes through your ACI infrastructure and the outcome lands on the agent's screen immediately.
Why teams choose ACI Worldwide with Paytia
Agent-assisted capture
Agents stay on the call and guide the customer through the payment, watching a real-time status screen — never the card numbers.
Enterprise volume
Paytia's capture layer is built for contact-centre volume, and ACI's infrastructure handles the processing scale you already rely on.
Every remote channel
Phone payments, payment links and stored-card charges — all captured on Paytia's infrastructure and routed through ACI.
Recordings stay compliant
Tones are masked at source, so call recordings never contain card data — nothing to redact or rewrite.
Tokens, not cards
Card details are tokenised on capture. The full card number never sits on your systems.
Nothing to install
The agent terminal runs in a browser and works with whatever phone system you already have.
ACI Worldwide + Paytia — common questions
How does Paytia work with ACI Worldwide?+
You connect your existing ACI infrastructure to Paytia, and we route secure MOTO captures through it. Paytia handles the card capture — phone, payment link or stored card — and ACI processes and settles the payment exactly as it does today.
Do we need to change our ACI setup?+
No. Paytia sits in front of your infrastructure, not inside it. Your configuration, routing and settlement carry on untouched.
Can it handle contact-centre volume?+
Yes. Paytia is built for agent-assisted capture at contact-centre scale, and the processing itself stays on the ACI infrastructure you already trust for high volume.
How does this affect our PCI scope?+
Customers key their card on their own keypad and the tones are masked before your agent hears anything, so card data never enters your environment. That drops most contact centres from SAQ D to SAQ A.
What happens to our call recordings?+
Card data never enters the recording. The tones are masked at source, so you can keep recording calls without pause-and-resume or redaction.
Use another tool too? See all our integrations.
Related integrations
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Openpath
Secure phone and multi-channel payments routed through your Openpath gateway, with card data kept off your systems.
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Acquired.com
Secure phone payments through Acquired.com — full-service processing with direct bank connectivity, card data kept off your systems.
Learn more
Fena
Bank-to-bank payments through Fena's open banking network — over 2,500 banks across the UK and Europe, no card fees.
Learn more
Clover
Secure phone payments for Clover merchants — Fiserv's commerce platform — with card data kept off your systems.
Learn moreTake secure payments on ACI Worldwide
Book a 15-minute demo. We'll show DTMF masking on a live call and talk through high-volume MOTO on your ACI infrastructure.
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