Trust Payments Integration

Secure phone payments for Trust Payments

on Paytia SecureFlow

If your business processes cards through Trust Payments and also takes orders over the phone, Paytia closes the compliance gap. You connect the Trust Payments account you already have, and we route secure captures through it — phone payments, pay-by-link, stored cards and web checkout. Card data is captured on our PCI DSS Level 1 infrastructure, so it never enters your environment and your phone channel qualifies for SAQ A.

Keep your Trust Payments account and rates
Agents never hear or see card details
Phone, pay-by-link, stored card and web checkout capture
Call recordings stay clean automatically
Your PCI scope drops to SAQ A for remote payments
No hardware, no changes to your existing setup

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How it works with Trust Payments

Connect your Trust Payments account

Link your existing account to Paytia. Your processing arrangement and settlement carry on exactly as they do today.

Start a secure session

Your agent opens the browser-based virtual terminal, or sends a branded payment link by SMS or email if the customer wants to pay after the call.

The customer keys their card

The customer enters their card on their own phone keypad. DTMF masking flattens the tones in real time — the agent and your recordings capture nothing.

Trust Payments settles

The tokenised payment routes through your Trust Payments account and the outcome lands on the agent's screen the moment it completes.

Level 1

PCI DSS certified

SAQ A

Card data off your systems

Yours

Keep your gateway account

Weeks

To go live

How Paytia works with Trust Payments

Paytia is gateway-agnostic: we sit in front of the account you already run and keep card data out of your business, while Trust Payments continues to process and settle. Here's the flow on a call.

1
Connect your Trust Payments account
Link your existing account to Paytia. Your processing arrangement and settlement carry on exactly as they do today.
2
Start a secure session
Your agent opens the browser-based virtual terminal, or sends a branded payment link by SMS or email if the customer wants to pay after the call.
3
The customer keys their card
The customer enters their card on their own phone keypad. DTMF masking flattens the tones in real time — the agent and your recordings capture nothing.
4
Trust Payments settles
The tokenised payment routes through your Trust Payments account and the outcome lands on the agent's screen the moment it completes.

Why teams choose Trust Payments with Paytia

Agent-assisted capture

Agents stay on the call and guide the customer through the payment, watching a real-time status screen — never the card numbers.

Every remote channel

Phone payments, payment links, stored-card charges and web checkout — all captured on Paytia's infrastructure and routed through Trust Payments.

Recordings stay compliant

Tones are masked at source, so call recordings never contain card data. No pause-and-resume workarounds to maintain.

Tokens, not cards

Card details are tokenised on capture. The full card number never sits on your systems or in your network.

Nothing to install

The agent terminal runs in a browser and works alongside whatever phone system you already use.

Gateway untouched

Trust Payments keeps handling processing and settlement exactly as it does today. Paytia only adds the secure capture layer.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAACall recordings stay PCI compliant

Trust Payments + Paytia — common questions

How does Paytia work with Trust Payments?+

You connect your existing Trust Payments account to Paytia, and we route secure captures through it. Paytia handles the card data capture — phone, payment link, stored card or web checkout — and Trust Payments processes and settles the payment as normal.

Do I need to change my Trust Payments setup?+

No. Your processing arrangement, rates and settlement stay exactly as they are. Paytia sits alongside the account and only handles the capture layer for remote payments.

How does this help with PCI compliance?+

Paytia is PCI DSS Level 1 certified. Card data is captured on our infrastructure — your agents never hear or see it, and your recordings never contain it. Your phone channel qualifies for SAQ A scope.

Can agents stay on the call during the payment?+

Yes. The agent guides the customer the whole way through while the customer keys their card on their own keypad. The agent sees a live status screen, never the digits.

How long does it take to go live?+

Typically a few weeks from sign-up. There's no hardware to install and no changes to your Trust Payments configuration — we'll confirm timescales once we've seen your setup.

Use another tool too? See all our integrations.