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Frequently-asked questions
How to use Secure Virtual Terminal
Frequently-asked questions
Platform
Changing your set up
Troubleshooting
Telephony
Keyphone
Getting started
Troubleshooting
AutoPay IVR
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Help Center
Frequently-asked questions
How to use Secure Virtual Terminal
Frequently-asked questions
Platform
Changing your set up
Troubleshooting
Telephony
Keyphone
Getting started
Troubleshooting
AutoPay IVR
Frequently-asked questions
Strong Customer Authentication and phone payments: FAQs
What payment gateways are on Paytia's network?
Platform
What does the call records log menu allow me to do?
Third-party logs
CDR details view
API details
Transaction logs
Third-party webhook logs
Webhook request button
Log information
Can Paytia work with my payment gateway?
Dashboard
Users
Departments
Contact details
Call presentation
Payment-line
SIP call settings
Call records
Data-capture
Payment history
Extra features
Upgrade Package
User prompts
How do I assign different payment types to my users?
Whisper announcement
How do I find my transactions?
Manage subscription
Paytia Signature
Data privacy
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Changing your set up
How do I change the file type of the daily transaction report?
How do I upload my company logo?
How do I add my own email service to send payment links?
Using test cards with the Paytia service
How can I make outbound calls to Paytia from a withheld number?
Can I have more than one merchant ID?
How do I add an API key on Paytia?
Can we add account numbers?
How do I change the Secure Virtual Terminal address fields?
Can I use a virtual terminal with Paytia?
How do I use Paytia Webhooks?
How do I sign up to Payment links?
How do I change the voice from male/female on the Payment system voice assistant?
I already have a merchant account with a payment provider, can I use that?
How do I add a merchant account profile to a payment gateway?
How do I add a reserve amount to a credit card via Opayo?
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Troubleshooting
What is an Agent ID?
How do I reset a users password?
How do I find an invoice for the service?
What payment types does Paytia support?
How do I change my password?
How should I enter monetary values in the payment IVR?
Does using Paytia combat fraud?
How does Paytia help us with our Payment Card Industry Data Security Standard (PCI-DSS) compliance?
How do I add extra administrative users?
What is an OTP code?
What are Stripe card processing charges?
Can more than one person use our payment service?
Do I have to install software on my PC to take payments?
What payment gateway accounts can be used with Paytia?
Why do my minutes remaining show a minus figure?
What are the support hours, priorities and service level agreements?
How is money paid into my bank?
How do I configure my Opayo payment account to use Paytia?
What does this error code from Opayo mean?
How do I cancel my Paytia account?
How do I cancel my Payment links account?
Free set-up support
Why aren't my customers details being seen in the reports after the payment has been made?
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