Help Center

Back to home

Help Center

Frequently-asked questions

Frequently-asked questions

Platform

Dashboard

Users

Departments

Contact Details

Call presentation

Payment Line

Call records

Data-capture

Payment history

Extra features

Upgrade Package

How do I use the User prompts?

How do I assign different payment types to my users?

Whisper announcement

How do I find my transaction payment lists?

Manage subscription

Paytia Signature

Data privacy

See more

Changing your set up

How can I make outbound calls to Paytia from a withheld number?

I already have a telephone number. Do I need to replace it?

How do I use my current business telephone numbers?

Can I have more than one merchant ID?

Am I able to use an existing phone number with Secure Virtual Terminal or will I need to be assigned a new phone number?

How do I present calls from a custom telephone number through Paytia?

How do I add an API key on Paytia?

Can we add account numbers?

How do I change the Secure Virtual Terminal address fields?

Can I use a virtual terminal with the service?

How do I configure SIP as a service from Paytia?

How do I set the phone number that appears on my phone when a customer calls you?

How do I use Paytia Webhooks?

How do I sign up to Link 2 Pay?

How do I change the voice from male/female on the Payment system voice assistant?

How do I replace the operating country to change the currency my business takes payments in?

I already have a merchant account with a payment provider, can I use that?

How do I add a merchant account profile to a payment gateway?

How do I add additional SIP numbers?

How do I add a reserve amount to a credit card via Opayo?

What are the alternative phone-routing options for using Paytia with Aircall?

See more

Troubleshooting

What is an Agent ID?

How do I reset an agents password?

How do I test what telephone number I am calling Paytia from?

How do I find an invoice for the service?

When I call Paytia it puts the call back through to our main business telephone number?

What payment types does Paytia support?

Can I use Secure Virtual Terminal with my mobile telephone?

How do I change my password?

How can I set the telephone number that appears on my customer's phone when you call them?

How should I enter monetary values in the payment IVR?

Does using Paytia combat fraud?

How does Paytia help us with our Payment Card Industry Data Security Standard (PCI-DSS) compliance?

How do I add extra Paytia portal administrative users?

What is an OTP code?

What is a Paytia secure encrypted telephone number?

What are the Paytia & Stripe transaction charges?

Can more than one person use our payment service?

Do I have to install software on my PC to take payments?

What merchant accounts can be used with Paytia?

Why do my Minutes Remaining show a minus figure?

What are the support hours, priorities and service level agreements?

How is money paid into my bank?

How do I configure my Opayo/SagePay payment account to use Paytia?

What does this error code from Opayo mean?

How do I cancel my Paytia account?

How do I cancel my Link 2 Pay account?

Free set up support

See more

Telephony

How do I set up Paytia to work with BT One Phone?