Agent-Assisted Phone Payments Using Paytia Keypad Capture

Some customers need live help completing a transaction. That does not mean your agent should ever hear or see the card number. Paytia’s agent-assisted keypad capture balances both needs.

Keep conversation flowing

Agents stay connected throughout the payment, reassuring customers and answering questions-even while digits are entered securely. The PCI SSC recognises this as an acceptable control because the cardholder data environment is isolated from the contact centre.

Eliminate sensitive exposure

DTMF tones are replaced with flat audio and tokenised in Paytia’s PCI environment. Agents cannot jot down numbers, and recordings remain fully intact for quality monitoring.

Accelerate training and compliance

Channel Separation prompts ensure every agent follows the approved script, which supports your compliance evidence for PCI Requirement 12.

Want to empower agents without increasing risk? Schedule a live demonstration or talk with our specialists today.