Telephone Payments

Secure Telephone Payment Guides

Everything you need to know about taking card payments over the phone securely — from DTMF masking and MOTO transactions to agent-assisted workflows and UK regulations.

11 articles

Pillar guide

What Is an IVR Payment? How They Work & Where They Fail

An IVR payment lets a customer pay by pressing card digits on their phone keypad with no agent on the line.

13 May 202619 min read

14 May 2026Adding DTMF Masking to Aircall, Genesys, Five9 & Talkdesk16 min 14 May 2026How to Choose DTMF Masking Software: A Practical Checklist12 min 14 May 2026DTMF Masking vs Pause-and-Resume: Which Should You Use?10 min 13 May 2026What Is DTMF? A Plain-English Guide to Phone Tones7 min 2 May 2026IVR vs Agent-Assisted Payments: Which Fits Your Calls?4 min 28 Jan 2026What Is a BT Payment Line? How It Works Explained14 min 8 Apr 2026Is It Safe to Give Card Details Over the Phone? 2026 Guide10 min 8 May 2026Insurance Contact Centres: PCI-Safe Phone Payments10 min 26 Jun 2026DTMF Masking: How It Works and How It Cuts PCI Scope6 min 2 Jul 2026How to Take Card Payments Over the Phone (UK)7 min

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