Balancing Security and Customer Trust in Phone Card Payments

Customers want reassurance when they share card details verbally. The FCA encourages firms to communicate clearly about security measures. Paytia enables you to meet that expectation without compromising compliance.

Explain the secure process

Agents can confidently say that digits enter a PCI Level 1 platform and never touch the contact centre systems. Transparency builds trust and shortens call times.

Maintain service quality

With DTMF masking, the agent stays on the call to answer questions, easing anxiety for customers who may be new to remote payments.

Offer proof through Secure Code

When sending a follow-up payment link, Secure Code verification provides tangible evidence that the request is authentic.

By focusing on security and reassurance, you improve conversion and retention. Talk to Paytia or arrange a coaching session for your team.