Hidden Risks in Phone Card Payments | Paytia

Phone payments help you close sales instantly, but they also create attractive targets for fraudsters.

The UK Information Commissioner’s Office (ICO) regularly reports incidents where contact centres lose recordings containing card details. The risk goes beyond fines-customers lose confidence and acquirers may impose additional controls.

Risk 1: Card data in audio recordings

Manual pause-and-resume tactics are error-prone. If any card digit slips into a recording, the entire telephony estate enters PCI scope. Paytia removes this risk by collecting digits directly and leaving your recordings intact without exposure.

Risk 2: Social engineering during calls

Fraudsters imitate agents or pressure customers into repeating card details. Paytia’s Channel Separation plays scripted prompts that remind both parties not to speak sensitive numbers aloud, neutralising that social engineering vector.

Risk 3: Payment links that look suspicious

Email and SMS payment scams are well documented by the FCA and UK Finance. Secure Code verification, delivered separately from the payment link, proves legitimacy and reassures the customer before they proceed.

When you remove these hidden risks, you defend revenue, satisfy PCI auditors, and give customers a reason to stay loyal. Schedule a demonstration or chat with us to design a safer phone payment journey.