Business Money Features Paytia's Secure Voice Payment Solutions
Business Money published an article highlighting how Paytia's Agent Assisted Payments platform transforms phone payment processing for businesses.
The article, published July 25, 2025, explores how Paytia addresses the trust challenges businesses face when processing payments over the phone.
Addressing Phone Payment Security Concerns
The coverage explains how traditional phone payments expose card data when customers read numbers aloud to agents. This creates security risks and PCI-DSS compliance challenges for businesses.
Paytia's solution eliminates these risks through DTMF masking technology that prevents agents from hearing card details while customers enter payment information using their phone keypad.
How Secure Voice Payments Work
The article details Paytia's process:
- Customers call and speak with agents normally
- When payment is needed, agents initiate a secure session from the Paytia dashboard
- Customers enter card details using their phone keypad
- DTMF tones are masked so agents can't hear the input
- Call recordings remain free of sensitive payment data
- Payments process instantly through connected payment gateways
Simplifying PCI-DSS Compliance
Business Money notes that Paytia's approach reduces PCI-DSS compliance scope by removing agents from the payment data flow. This means less paperwork, fewer technical updates, and lower compliance costs for businesses.
Since agents never see or hear card information, businesses don't need to secure or store that data themselves. The system handles security automatically.
Improving Customer Experience
The article emphasizes how Paytia's Agent Assisted Payment model maintains personal connections while ensuring security. Customers can complete transactions in one smooth interaction without awkward redirects or dropped calls.
This approach works particularly well in industries like insurance, healthcare, real estate, and retail where voice calls remain important for closing deals.
Easy Integration
Business Money highlights that Paytia integrates with existing call recording solutions and payment gateways. The platform works with current systems without requiring significant changes or extensive retraining.
For businesses looking to improve their telephone payment processing, Paytia offers a solution that balances security, compliance, and customer experience.
Read the Full Article
Read the complete Business Money article to learn more about how Paytia is transforming secure voice payments for businesses.
To explore Paytia's payment solutions or discuss how Agent Assisted Payments can work for your business, contact our team or view our pricing options.