Transform Customer Engagement with AI-Powered Contact
Center Technology
ContactOne with Paytia delivers enterprise-grade omnichannel customer engagement that goes far beyond basic VoIP. Unite voice, chat, email, SMS, video, and social media with intelligent routing, real-time analytics, and PCI-compliant secure payments—all in one powerful platform.
Solution Overview
Discover how our solution can help your business
ContactOne Cloud Contact Center | Omnichannel Customer Engagement | Paytia
Advanced cloud contact center platform with AI-powered customer engagement and secure payment processing
Omnichannel Customer Engagement
Seamlessly manage voice, email, chat, SMS, video, WhatsApp, and social media from a single unified platform. Deliver consistent experiences across every touchpoint with intelligent channel routing.
AI-Powered Intelligence
Leverage AI for sentiment analysis, predictive routing, intent detection, real-time coaching, and automated quality monitoring. Increase first-call resolution and customer satisfaction with next-generation AI telephony.
Real-Time Analytics & Dashboards
Get instant visibility into contact center performance with customizable dashboards, live agent monitoring, queue management, and predictive analytics. Make data-driven decisions in real-time.
PCI-DSS Level 1 Secure Payments
Process payments securely across all channels without exposing card data to agents or systems. Fully PCI DSS Level 1 certified for maximum compliance and security.
Enterprise CRM Integrations
Native integrations with Salesforce, Microsoft Dynamics, HubSpot, Zendesk, and 100+ business applications. Screen pops, automatic logging, and synchronized customer data across platforms.
Infinite Scalability
Scale from 5 to 5,000+ agents with enterprise-grade reliability (99.99% uptime). Cloud-native architecture supports distributed teams, remote agents, and global operations. Learn more about our scalable capture solutions.
"ContactOne with Paytia has revolutionized how we engage with customers. The omnichannel capabilities and AI-powered routing have increased our first-call resolution by 42%, while the secure payment integration has eliminated PCI compliance headaches entirely."
Sarah Mitchell
Head of Customer Experience, Leading UK Retailer
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Enterprise-grade cloud contact center platform with native Paytia payment integration
Learn More About ContactOneEnterprise Cloud Telephony Platform
ContactOne delivers a complete cloud-based telephony solution with advanced call handling, intelligent routing, and comprehensive call management features
Inbound Call Management
- • Auto-Attendant: Professional call greeting and routing
- • IVR (Interactive Voice Response): Self-service menus
- • Skills-Based Routing: Match calls to best-qualified agents
- • Queue Management: Hold music, position announcements
- • Call Recording: Automatic recording for quality & compliance
- • Call Whisper: Agent briefing before answering
Outbound Calling
- • Preview Dialing: Agent reviews before calling
- • Progressive Dialing: Automatic next-call dialing
- • Predictive Dialing: AI-optimized call pacing
- • Click-to-Dial: One-click calling from CRM
- • Caller ID Management: Display appropriate numbers
- • Call Disposition: Outcome tracking and notes
Advanced Call Controls
- • Call Transfer: Warm, cold, and blind transfers
- • Conference Calling: Multi-party conferencing
- • Call Hold/Resume: Music or messages on hold
- • Call Barging: Supervisor monitoring and intervention
- • Call Monitoring: Live listen, whisper, and barge-in
- • Voicemail-to-Email: Transcribed messages delivered
Number Management
- • Local Numbers: UK geographic numbers
- • Toll-Free Numbers: 0800/0808 numbers
- • International Numbers: Global presence
- • Number Porting: Keep existing numbers
- • DDI Ranges: Direct dial-in numbers
- • Hunt Groups: Sequential or simultaneous ringing
Connectivity & Integration
- • SIP Trunking: Connect existing phone systems
- • Microsoft Teams: Native Teams telephony
- • Softphone Apps: Desktop and mobile clients
- • WebRTC: Browser-based calling
- • API Integration: Custom telephony integration
- • PSTN Connectivity: Reliable UK network connections
Call Analytics & Reporting
- • Real-Time Dashboards: Live call center metrics
- • Historical Reports: Call volume, duration, patterns
- • Agent Performance: Individual and team stats
- • Call Quality Metrics: Dropped calls, wait times
- • SLA Monitoring: Service level tracking
- • Custom Reports: Tailored business intelligence
Flexible Hosting Solutions for Your Business
ContactOne offers deployment flexibility to match your security requirements, compliance needs, and operational preferences
Public Managed Service
Multi-tenant cloud platform with enterprise-grade security, fully managed by ContactOne. Ideal for businesses seeking fast deployment with minimal IT overhead.
- ✓Rapid Deployment: Live in days, not months
- ✓Predictable Costs: Per-agent pricing with no infrastructure investment
- ✓Automatic Updates: Latest features and security patches included
- ✓99.99% Uptime SLA: Redundant infrastructure across multiple UK data centers
- ✓Scalable on Demand: Add or remove agents instantly
- ✓24/7 Support: Fully managed service with expert support team
Best for: SMEs, growing contact centers, multi-site operations
Private Service
Dedicated single-tenant environment hosted in your choice of location. Maximum control, customization, and data sovereignty for organizations with strict compliance requirements.
- ✓Dedicated Infrastructure: Isolated platform for your organization only
- ✓Data Sovereignty: Choose data center location (UK, EU, or on-premise)
- ✓Custom Integrations: Bespoke API connections and workflows
- ✓Enhanced Security: Additional encryption, VPN, custom security policies
- ✓White-Label Options: Fully branded platform for BPOs and resellers
- ✓SLA Guarantees: Custom performance and availability commitments
Best for: Enterprise, regulated industries (healthcare, finance, government), BPOs
Complete Cloud Telephony Solution
ContactOne's cloud telephony platform delivers enterprise-grade voice services with 99.99% uptime, redundant UK network connections, and seamless integration with Paytia's secure payment capture—all without the complexity and cost of traditional phone systems.
Why ContactOne Stands Apart from Generic VoIP Providers
While basic VoIP services simply route calls, ContactOne is a complete customer engagement platform designed for modern contact centers and customer-centric businesses.
❌ Basic VoIP
- • Voice calls only
- • Basic call routing
- • Limited reporting
- • No customer context
- • Manual agent selection
- • Single channel
✓ ContactOne Platform
- • Voice + Chat + Email + SMS + Social
- • AI-powered intelligent routing
- • Real-time analytics & dashboards
- • Full customer journey visibility
- • Predictive & skills-based routing
- • Unified omnichannel experience
✓ + Paytia Secure Payments
- • PCI DSS Level 1 certified
- • Secure payment capture across all channels
- • No card data exposure
- • Agent-assisted & IVR payments
- • Advanced payment links & QR codes
- • Fraud prevention built-in
ContactOne Platform Advantages
Omnichannel by Design
Customers start on chat, move to phone, receive SMS confirmations, and follow up via email—all tracked in one conversation thread. No channel silos.
AI-Driven Customer Intelligence
Real-time sentiment analysis, intent prediction, next-best-action recommendations, and automatic call categorization powered by advanced AI models.
Skills-Based Intelligent Routing
Route customers to the right agent based on skills, language, product expertise, customer history, sentiment, and real-time agent performance.
Enterprise-Grade Analytics
Customizable dashboards, real-time wallboards, historical reporting, predictive analytics, agent scorecards, and automated quality monitoring.
Deep CRM Integration
Native integrations with Salesforce, Microsoft Dynamics, HubSpot, Zendesk, and 100+ applications. Auto-logging, screen pops, and bi-directional data sync.
Workforce Optimization
Real-time adherence tracking, automated scheduling, predictive staffing, agent coaching tools, and performance gamification to maximize productivity.
Add PCI-Compliant Secure Payments to Every Channel
With Paytia integrated into ContactOne, you can accept secure payments across voice, chat, email, SMS, and video—without exposing card data to your agents, systems, or call recordings.
Secure Payment Capture Across All Channels
Voice Payments
Agent-assisted or IVR payments where customers enter card details via keypad. Agents stay on the line but never see or hear card data.
Chat & Messaging Payments
Send secure payment links via chat, SMS, WhatsApp, or social media. Customers complete payments on any device without exposing card details.
Video Call Payments
Process secure payments during video consultations. Perfect for high-value sales, healthcare, financial services, and premium support.
Online & Email Payments
Generate payment links with QR codes for email campaigns, customer portals, and self-service platforms. Track and manage all payments from one dashboard.
🔒 Zero Card Data Exposure
Card data never touches your agents, systems, or recordings. Dramatically reduce PCI scope and compliance costs.
Why Businesses Choose ContactOne + Paytia
- ✓
Unified Customer Experience
Seamless omnichannel engagement with secure payment capability on every channel
- ✓
PCI DSS Level 1 Certified
Highest level of payment security compliance—protecting you and your customers
- ✓
Increased Revenue & Conversion
Enable agents to upsell, cross-sell, and close sales during conversations without payment friction
- ✓
Real-Time Payment Authorization
Instant payment confirmation while customers are still engaged—no waiting, no follow-ups
- ✓
Customer Trust & Confidence
Professional, secure payment experiences build trust and reduce customer anxiety about phone payments
- ✓
Full Recording Compliance
Record calls without pause/resume—card data is captured securely out-of-band
Ready to Transform Your Contact Center?
Join leading businesses using ContactOne with Paytia to deliver exceptional customer experiences and drive revenue growth.
Get Started TodayFully Integrated Telephony Solution – Optimised agent payment flow
ContactOne is natively integrated with Paytia telephony at the platform level—delivering seamless payment security that other providers simply can't match.
Automated Agent ID Verification
ContactOne automatically verifies agent identity before payment sessions—no manual login or authentication delays. Agents are instantly recognized and authorized.
- ✓Instant agent authentication via telephony integration
- ✓No separate login screens or credentials
- ✓Automatic audit trail with agent ID logging
- ✓Enhanced security and compliance tracking
Payment-Only Call Insertion
Paytia is brought into the call only at the exact moment of payment—not throughout the entire conversation. This optimizes call flow and reduces unnecessary overhead.
- ✓Agent conducts normal conversation without interruption
- ✓Paytia engages only when payment is needed
- ✓Seamless transition—customers don't notice the switch
- ✓Agent remains on call for support and confirmation
Choose Your Secure Payment Method
ContactOne with Paytia offers two enterprise-grade security approaches—select the one that best fits your contact center needs.
Channel Separation
Card data is captured on a completely separate audio channel—physically isolated from the agent's audio path. The most secure method available.
DTMF Suppression
Dual-Tone Multi-Frequency (DTMF) tones are suppressed in real-time during card entry—replacing keypad sounds with comfort tones to mask card details.
Both methods ensure PCI DSS Level 1 compliance and prevent card data from ever reaching your agents, systems, or call recordings.
Discuss Your Integration OptionsWhy Native Integration Matters
Faster Agent Workflow
No separate logins, no switching between systems. Agents trigger payments with a single action and stay focused on the customer.
Enhanced Security
Automated agent verification and payment-only call insertion minimize security vulnerabilities and ensure complete audit trails.
Better Customer Experience
Seamless transitions with no awkward pauses. Customers experience smooth, professional payment processing every time.
Perfect for Modern Contact Centers & Customer-Centric Teams
ContactOne with Paytia serves businesses that demand more than basic phone service
Inbound Contact Centers
- • Omnichannel customer support
- • Skills-based routing
- • Real-time queue management
- • Secure payment processing
- • Quality monitoring & coaching
Sales & E-Commerce
- • High-value phone sales
- • Secure order processing
- • Upsell & cross-sell opportunities
- • Lead scoring & routing
- • CRM integration for context
Healthcare & Financial Services
- • HIPAA & PCI compliance
- • Secure patient/client payments
- • Video consultation payments
- • Protected health information (PHI)
- • Audit trails & reporting
Utilities & Service Providers
- • Bill payment processing
- • Service renewals & upgrades
- • Outbound payment reminders
- • Multi-channel self-service
- • Payment plan management
Membership & Subscription Services
- • Recurring billing & renewals
- • Member support & retention
- • Upgrade & tier management
- • Payment failure handling
- • Churn reduction campaigns
24/7 Operations & BPOs
- • Follow-the-sun support
- • Multi-tenant environments
- • Global payment processing
- • Multi-currency support
- • White-label solutions
Platform Uptime
Faster Resolution
Secure Transactions
ROI in Year 1
Frequently Asked Questions
Transform Your Contact Center Today
Join forward-thinking businesses using ContactOne with Paytia to deliver exceptional omnichannel customer experiences, drive revenue growth, and maintain the highest standards of payment security.