How to Accept Credit Card Payments by Phone the Secure Way

Accepting cards over the phone is convenient for customers, but it requires strict controls. The PCI SSC warns that merchants must prevent agents from accessing card data directly. Paytia delivers a turnkey approach.

Step 1: Secure the call flow

Implement DTMF Suppression so digits bypass your telephony platform and land in Paytia’s PCI Level 1 environment. Keeps recordings intact and reduces compliance scope.

Step 2: Provide clear agent guidance

Our onboarding materials and Channel Separation scripts align with best practice from PCI DSS Requirement 12, ensuring staff follow a consistent, secure flow every time.

Step 3: Offer secure links when self-service is easier

Use Advanced Payment Links with Secure Code so customers can complete the transaction digitally while still engaging with your team.

By combining these steps, you keep customers happy, accelerate cash collection, and satisfy your acquirer. Talk to Paytia or request a tailored payment design session.