Recorded Phone Payments: Liability Fixed | Paytia

Quality monitoring depends on complete call recordings, but the PCI SSC forbids storing sensitive authentication data after authorisation. Manual pause-and-resume approaches cause gaps and still risk capturing card digits.

Keep recordings intact with DTMF masking

Paytia replaces audible keypad tones with flat audio, so recordings stay continuous and card data never appears. Keeps you compliant and preserves your coaching workflows.

Provide audit evidence

Our logs show exactly when a secure capture session began and ended, satisfying acquirer and auditor questions about your controls.

Benefit the entire business

• Customer experience teams retain full context.
• Compliance teams demonstrate PCI control effectiveness.
• Security teams reduce the volume of data that needs protection.

Protect your recordings and compliance posture simultaneously. Arrange a Paytia demo or talk to us about securing phone payments.