SecureFlow Platform

Every way you take a card. One SAQ.

Payment links, web checkout, or payments over the phone — whichever channel you use, Paytia captures the card so the details never reach your people, systems or premises. That single fact is what moves you down the PCI DSS ladder to SAQ A, the shortest self-assessment there is.

  • SAQ D to SAQ A typical scope reduction
  • Three channels, one questionnaire
  • Zero card data you store or process
  • PCI DSS Level 1 service-provider validation
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Security & Compliance
Core Product

DTMF Masking

Single channel. The agent stays on the line while the customer keys their card. Tones are suppressed in real time so the agent hears nothing identifiable.

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Core Product

Channel Separation

Two channels. The agent's audio goes off-line during capture; voice prompts run the flow on the customer leg. Reconnects when the payment authorises.

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Which one?

Pick the right approach

Both keep card data out of your business and drop you to SAQ A. The difference is what your agent does during card capture.

Compare side by side →

Bank-Grade Encryption

Bank-grade encryption for data in transit and at rest.

Fraud Detection

BIN checks, LUHN verification, velocity checks, card blocking.

PCI DSS Level 1

Highest level of PCI certification, audited annually by QSA.

Address Verification

Automated address matching to reduce fraud.

Tokenization
Payment Processing

Card Capture

Real-time card capture across phone, web, chat, and IVR.

Recurring Billing

Automated repeat payments with token-based card storage.

Payment Links

Secure links via SMS, email, and QR code — pay in one click.

Apple Pay & Google Pay

Digital wallet support across all channels.

Pre-Authorization

Payment reservations and holds for deposits.

Refund Management

Full and partial refunds with complete audit trails.

Agent & Telephony

Agent Portal

Browser-based portal for agents to manage payments without touching card data.

Call Recording

Fully compliant — DTMF masking means no card data in recordings.

IVR Payments

24/7 automated self-service payment line.

Outbound Calling

Proactive customer contact with integrated payment collection.

Multi-Language

Customisable voice prompts and interfaces.

Platform Management

Campaign Management

Create and manage payment campaigns with custom templates.

User Roles

Granular access control with customisable role profiles.

Multi-Currency

Process payments in multiple currencies.

Reporting

Real-time dashboards, scheduled reports, transaction history.

Webhooks & API

REST API with webhook events for CRM integration.

Custom Data Capture

Build custom forms for any data collection requirement.

Admin Portal

Platform features in context

Manage telephone numbers, users, campaigns, and payment capture from the Paytia admin — built for contact center scale and flexible licensing.

Paytia admin portal manage telephone numbers screen

Manage Telephone Numbers

Buy and activate numbers in real time; set call presentation and SIP calling per number.

Paytia admin portal add users screen

Users and Roles

Set up unlimited agents; pay only when a user takes a payment. Free administrative licenses included.

Paytia admin portal customise form fields screen

Data Capture and Forms

Configure payment and customer fields per campaign — flexible customization for each client objective.

Paytia admin portal payment history report screen

Payment History and Reports

Search transactions, run refunds, and export payment history — all without exposing card data to your team.

Agent Capture Assist

Agent Capture Assist

Paytia user interface customer lookup screen

Customer Lookup

Users can retrieve customer records in real-time directly from the Paytia user interface.

Paytia user interface transaction start capture screen

Transaction Start Capture

Start a secure capture from the Paytia user interface — card details stay off the call and out of your systems.

Platform questions

What does the SecureFlow platform actually cover?+

Every channel a card arrives through — payment links by SMS, email or QR, hosted and embedded web checkout, and phone or MOTO capture with an agent or through an IVR. They run on one tenant with one set of reporting, rather than as separate products you reconcile afterwards.

How does one platform reduce our PCI scope across all three channels?+

Because the card is captured by Paytia in every case. The details never reach your agents, your systems or your premises, so the acceptance channel resolves to SAQ A — the shortest self-assessment there is — instead of SAQ D. It is the same mechanism whichever channel the customer chooses.

Do we have to replace our phone system or gateway?+

No. Paytia sits alongside your existing telephony over SIP and connects to the gateway or acquirer you already use, so there is no rip-and-replace. See how it works for the call path.

Can we start with one channel and add others later?+

Yes, and most businesses do. Phone capture is the usual starting point because agent-taken calls carry the most risk. Adding payment links or web checkout afterwards is configuration on the same account rather than a second integration.

Is card data ever stored in our business?+

None. Card details are captured on the cardholder’s own keypad or on a Paytia-hosted surface and swapped for a token, so there is no card number in your CRM, your call recordings or your logs. Read more on tokenisation.

Ready to explore the platform?

Book a demo with our team. We'll show you DTMF masking live, talk through PCI DSS scope reduction, and put together pricing based on your call volume.

PCI DSS Level 1
Cyber Essentials Plus
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